Privacy Policy

Effective date: August 5, 2026

Joyfully Transcend™ LLC ("Company," "we," "us," "our") understands that your privacy matters to you. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have.

This policy applies to www.joyfullytranscend.com, our products, courses, coaching programs, assessments, and email communications. By using our website or purchasing from us, you agree to this policy. Please also read our Terms & Conditions.

"You," "visitor," and "user" mean the individual accessing our site or services.

1. INFORMATION WE COLLECT

Information you give us

Identity and contact information — your first name, last name, and email address.
Purchase information — the products or programs you buy, and the date and amount of purchase. Payment card details are collected and processed by our payment processors, not by us. We do not store full payment card numbers.
Communications — messages you send us by email, contact form, or within a program.
Program participation — information you share during coaching sessions, group calls, community discussions, or in materials you submit to us.
Assessment and reflection responses — answers you provide in our assessments and quizzes, including the Confidence Comeback Score™ and the Confidence-to-Cash Gap™ Assessment, and any other quiz, intake form, or application you complete.

Information collected automatically

When you visit our site, our servers and analytics tools may automatically collect: your IP address, general location (city, state, country), internet service provider, browser and device type, pages viewed, links clicked, the site you arrived from, dates and times of visits, and searches conducted on our site.

Information from third parties

We may receive information from our payment processors, email platform, course platform, analytics providers, and social media platforms where you interact with our content.

2. ASSESSMENTS, REFLECTIVE CONTENT, AND SENSITIVE INFORMATION

Some of our tools invite you to reflect on personal experiences, including confidence, self-perception, and difficult life chapters. Some privacy laws treat information relating to a person's mental or emotional wellbeing as sensitive personal data.

We treat this information with particular care:

We use assessment responses to generate your results, to deliver the product or program you purchased, and to improve our materials in aggregate, de-identified form.
We do not sell this information, and we do not share it for targeted advertising.
We do not disclose your individual responses to any third party except service providers who host or process them on our behalf under confidentiality obligations, or where legally required.
You may request deletion of your responses at any time using the contact details in Section 11.

Please note: our products are educational and are not therapy, counseling, or medical care, and we are not a healthcare provider. Information you share with us is not protected health information and is not covered by HIPAA. Please do not send us clinical records or detailed medical information.

Anything you post in a public community, comment section, or group forum is visible to others. Please do not post sensitive information in those spaces.

3. HOW WE USE YOUR INFORMATION

We use your information to:

Deliver the products, courses, programs, and services you purchase, and provide access and support
Process payments and maintain transaction records
Respond to your questions and communications
Send you transactional messages such as receipts, access links, and program updates
Send you marketing emails about our products, programs, events, and content, where permitted
Generate and deliver assessment results
Analyze site usage, measure the effectiveness of our content, and improve our offerings
Maintain the security of our site and prevent fraud or misuse
Comply with legal obligations and enforce our terms

Legal bases (EEA and UK visitors). Where the GDPR or UK GDPR applies, we process personal data on the basis of: performance of a contract (delivering what you purchased); your consent (marketing emails, non-essential cookies); our legitimate interests (site security, analytics, improving our services); and compliance with legal obligations (tax and accounting records).

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to operate the site, remember your preferences, understand how the site is used, and measure the effectiveness of our emails and marketing.

Third-party services we use may also set cookies on our site, including our website platform, analytics providers, email platform, and advertising platforms. Their use of information is governed by their own privacy policies.

Most browsers accept cookies automatically, and you can change your browser settings to refuse them. If you decline cookies, some features of the site may not work as intended. Where required by law, we present a cookie consent banner allowing you to accept or reject non-essential cookies.

Global Privacy Control. We honor opt-out preference signals, including Global Privacy Control (GPC), transmitted by your browser where required by applicable law.

5. HOW WE SHARE INFORMATION

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share information only in these circumstances:

Service providers. Companies that operate our business on our behalf, including website and course hosting, payment processing, email delivery, analytics, scheduling, customer support, and file storage. They may use your information only to provide services to us and are required to keep it confidential.
Merchants of record. Some purchases are processed by third-party platforms that act as merchant of record and collect your information directly under their own privacy policies.
Professional advisors. Our accountants, attorneys, and insurers, where necessary.
Business transfers. In connection with a merger, acquisition, financing, or sale of assets, in which case your information may be transferred to the successor entity.
Legal requirements. Where required by law, court order, or legal process, or where necessary to protect our rights or property, or to protect the health, safety, or welfare of any person.

6. EMAIL AND MARKETING COMMUNICATIONS

If you purchase from us, subscribe, download a free resource, or take an assessment, we may send you marketing emails about our products, programs, and content.

You can unsubscribe at any time using the link at the bottom of any marketing email, or by emailing [email protected]. We will continue to send transactional messages relating to purchases you have made, such as receipts and access information, as these are not marketing.

We cannot guarantee that emails sent to you will be secure from unauthorized interception.

7. DATA RETENTION

We keep personal information only as long as needed for the purposes described in this policy.

Purchase and transaction records — retained as required by tax and accounting law, generally seven years.
Email subscriber information — retained until you unsubscribe or request deletion, and for a reasonable period afterward to honor your opt-out.
Assessment responses — retained while your account or relationship with us is active, and deleted on request.
Website analytics data — retained according to the settings of our analytics providers.

When information is no longer needed, we delete it or de-identify it.

8. HOW WE PROTECT YOUR INFORMATION

We use generally accepted standards of technology and operational security to protect personal information from loss, misuse, alteration, or destruction. Access is limited to authorized personnel and service providers who are required to treat it as confidential.

No system is completely secure. We cannot guarantee that unauthorized persons will never gain access to your information.

9. YOUR PRIVACY RIGHTS — UNITED STATES

Depending on where you live, you may have some or all of the following rights under state privacy laws, including the Texas Data Privacy and Security Act, the California Consumer Privacy Act, and similar laws in other states:

Know and access — request confirmation of whether we process your personal data and obtain a copy of it
Correct — request correction of inaccurate personal data
Delete — request deletion of personal data we hold about you
Portability — receive your data in a portable, readily usable format
Opt out — opt out of the sale of personal data, targeted advertising, and profiling with legal or similarly significant effects. We do not sell personal data or use it for targeted advertising.
Limit use of sensitive data — direct us to limit our use of sensitive personal information
Non-discrimination — we will not deny you services, charge a different price, or provide a different quality of service because you exercised a privacy right

Authorized agents. You may use an authorized agent to submit a request on your behalf, subject to verification.

Appeals. If we decline your request, you may appeal by replying to our decision or emailing [email protected] with "Privacy Appeal" in the subject line. We will respond to your appeal within the timeframe required by your state's law and explain our reasoning. If your appeal is denied, you may contact your state Attorney General to submit a complaint.

10. YOUR PRIVACY RIGHTS — EEA, UK, AND OTHER REGIONS

If you are located in the European Economic Area, the United Kingdom, or another region with comparable law, you have the right to access, correct, delete, restrict, or object to our processing of your personal data, to data portability, and to withdraw consent at any time where processing is based on consent. Withdrawing consent does not affect processing carried out before withdrawal.

You also have the right to lodge a complaint with your local data protection authority.

International transfers. We are based in the United States, and information we collect is processed and stored in the United States, which may have different data protection laws than your country. Where required, we rely on appropriate safeguards for these transfers.

11. HOW TO EXERCISE YOUR RIGHTS

To access, correct, update, delete, or ask questions about your personal information, email us at [email protected].

We will verify your identity before fulfilling a request, which may require you to confirm information we already hold. We will respond within the timeframe required by applicable law, generally within 45 days, and will tell you if we need additional time.

You may also unsubscribe from any mailing list using the link in our emails.

12. CHILDREN'S PRIVACY

Our website, products, programs, and services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18, and we do not knowingly collect personal information from children under 13 as defined by the Children's Online Privacy Protection Act.

If you believe a minor has provided us with personal information, please contact us at [email protected]. and we will delete it.

13. THIRD-PARTY LINKS

Our site and materials contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any site you visit.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised. If we make material changes, we will post a notice on our homepage for a reasonable period. Your continued use of our site after changes are posted means you accept the revised policy.

15. CONTACT US

Questions about this Privacy Policy or our privacy practices can be sent to:

Joyfully Transcend™ LLC [email protected].