Refund Policy
Last updated: 8/3/2026
This policy applies to all products, programs, and services purchased from Joyfully Transcend™ LLC. Refund terms depend on the category of what you purchased, as set out below. The category that applies to your purchase is identified on that product's sales page and at checkout.
This policy forms part of our Terms & Conditions.
1. Digital products and self-paced courses — all sales are final
This category covers:
- Digital products — journals, workbooks, guides, worksheets, printable materials, audio recordings, and video trainings.
- Self-paced courses — programs delivered as pre-recorded content, with full access provided at the time of purchase and no live sessions included.
Because these purchases provide complete, immediate, and irreversible access to all materials the moment your payment is processed, all sales in this category are final. No refunds, exchanges, cancellations, or credits are available, regardless of whether the materials are downloaded, opened, viewed, or used.
Please read this before you purchase. You are receiving everything at once. There is no trial period and no refund window. Take the time to review the full description of what is included, and make sure it is right for you before you complete your purchase.
We would rather answer your questions than take a purchase you regret. If you are unsure whether something is right for you, email [email protected] before you buy. We will give you a straight answer, including telling you if we do not think it is a good fit.
If you do not receive your product, contact us at [email protected] and we will resolve the delivery issue. A delivery problem is not a basis for a refund; it is a basis for us to deliver your product.
2. Coaching programs and live services
This category covers any program that includes live sessions, group calls, direct messaging access, or other scheduled time with Dr. Marianne Olaniran or our team.
You may request a full refund within seven (7) days of purchase, or before your first live session or call takes place, whichever comes first.
Once your first session or call has occurred, or once seven days have passed, the purchase is non-refundable in full. This applies whether or not you attend scheduled sessions, complete the materials, or use the access included in your program.
To request a refund within the window, email [email protected] with your name and the program purchased. Approved refunds are issued to the original payment method within 5 business days.
Payment plans. Where a payment plan is offered, it represents a commitment to the full purchase price, not a subscription. A refund requested within the window above cancels the remaining scheduled payments. After the window closes, the full remaining balance stays owed and continues to be charged as scheduled, regardless of attendance or completion. Missing sessions does not reduce the amount owed.
3. Live events and workshops
Refund and transfer terms for live events, workshops, and in-person experiences are stated on the registration page for each event. Where no terms are stated, tickets are non-refundable but may be transferred to another person by notifying us at [email protected] before the event date.
4. Conditions that apply to all purchases
Access revocation. Where a refund is issued, access to all associated materials, communities, and bonuses ends immediately, and any license granted to use those materials terminates.
Chargebacks. If you have a concern about a purchase, please contact us at [email protected] first. We will work with you. Filing a payment dispute without contacting us may result in loss of access to all products and programs and may disqualify you from future purchases.
Violation of terms. We reserve the right to remove any person from a product, program, or community without refund where our Terms & Conditions have been violated, including where purchased materials have been shared, resold, or redistributed.
Third-party platforms. Purchases processed through third-party platforms may also be subject to that platform's own policies, which operate independently of this one.
Discretion. Nothing in this policy limits our ability to resolve an individual situation as we see fit. Any accommodation we choose to make in one case does not change this policy or create an obligation in any other case.
Questions
Email [email protected] and we will respond within 2 business days.
