REFUND POLICY

Last Updated: January 2026

Our Commitment to Your Satisfaction

At Joyfully Transcend LLC, we are committed to providing exceptional educational content and transformational programs. We stand behind the quality of our products and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted.

General Refund Terms

Digital Products & Online Courses

All sales of digital products, including but not limited to the Confidence to Cash™ course, online programs, masterclasses, recorded workshops, downloadable resources, and digital content are final upon purchase, subject to our conditional 7-day money-back guarantee outlined below.

Work-Before-Refund Policy:

To ensure that our courses are a good fit for our students and to prevent abuse of our refund policy, we require proof of good-faith participation before processing any refund request. This means:

You must complete Module 1 (or the equivalent first module) of any course
You must submit all required worksheets, assignments, and reflections from Module 1
You must provide a detailed written explanation of how the program failed to meet reasonable expectations

This policy applies to all online courses and programs offered by Joyfully Transcend LLC unless otherwise explicitly stated at the time of purchase.

Confidence to Cash™ Course Specific Policy

7-Day Money-Back Guarantee (Conditional)

We offer a 7-day conditional money-back guarantee for the Confidence to Cash™ course, subject to the following requirements:

Eligibility Requirements: You are eligible for a full refund within 7 days of purchase if:

You have accessed less than 10% of the total course content
You have not downloaded any course materials, workbooks, or resources
You have not participated in any community activities, Q&A sessions, or coaching calls
You submit your refund request in writing to [email protected] within 7 calendar days of your purchase date

Ineligibility for Refund: You are not eligible for a refund if:

More than 7 days have passed since your purchase date
You have not completed Module 1 in its entirety
You have not submitted all required Module 1 worksheets, assignments, and reflections
You have not provided the required written explanation of why the program did not meet expectations
You have accessed or participated in content beyond Module 1 (Module 2 or later)
You have participated in any live or recorded coaching sessions beyond those included in Module 1
You have engaged with the course community or support systems in a manner that indicates access to content beyond Module 1
You have downloaded course materials beyond those required to complete Module 1
You purchased the course during a promotional period explicitly marked as "final sale" or "non-refundable"

Note: Downloading Module 1 worksheets, assignments, and resources is required to complete the refund eligibility requirements and does not disqualify you from a refund, provided you have not accessed materials beyond Module 1.

Payment Plan Refund Policy

If you enrolled in the Confidence to Cash™ course via a payment plan:

Refund requests must be made within 7 days of your initial payment
All subsequent payments become non-refundable
You must meet all standard eligibility requirements listed above
Any outstanding payment plan balances remain due regardless of course participation

Refund Request Process

To request a refund, you must:

Submit a written request to [email protected] with the subject line "Refund Request"
Include the following information:
- Full name and email address associated with your account
- Order number or transaction ID
- Date of purchase
- Proof of Module 1 completion (screenshots or submission confirmations)
- All completed Module 1 worksheets, assignments, and reflections (attached or included in email)
- Detailed written explanation (minimum 250 words) specifically describing how the program did not provide value or meet the expectations set in the course description and marketing materials
Allow 5-7 business days for review of your refund request
Approved refunds will be processed within 10-14 business days to the original payment method

Upon approval of a refund:

Your access to the course and all associated materials will be immediately terminated
You agree to delete or destroy any downloaded materials in your possession
You may not re-enroll in the program without explicit written permission

Services & Coaching Programs

One-on-One Coaching & Consulting

Deposits for one-on-one coaching, consulting sessions, or intensive programs are non-refundable
Full payment for coaching packages becomes non-refundable after the first session has been conducted
Cancellations must be made at least 48 hours in advance to avoid forfeiture of that session
No-shows or late cancellations (less than 48 hours notice) result in forfeiture of that session with no refund or credit

Group Coaching Programs

Group coaching programs are non-refundable after the first group session has occurred
If you have not attended any sessions and request cancellation before the first session, a refund minus a 15% administrative fee may be granted at our discretion

Live Workshops, Masterclasses & Events

Recorded or replay access: Non-refundable once access has been granted
Live virtual events: Refunds available up to 7 days before the event date minus a 15% administrative fee
In-person events: Refunds available up to 30 days before the event date minus a 25% administrative fee
Within 30 days of an in-person event: No refunds, but transferable to another attendee with written notice

Exceptions & Special Circumstances

We understand that extraordinary circumstances may arise. Refund requests based on the following may be considered on a case-by-case basis:

Serious medical emergency or hospitalization (documentation required)
Death of immediate family member (documentation required)
Technical issues that prevented access to course materials (must be reported within 48 hours of occurrence)

Important Note: General dissatisfaction, change of mind, financial hardship, or lack of time to complete the course are not considered exceptional circumstances eligible for refund beyond the standard 7-day guarantee period.

Chargebacks & Disputes

Chargeback Policy:

Initiating a chargeback or payment dispute with your credit card company or payment processor instead of contacting us directly is considered a breach of this agreement and may result in:

Immediate termination of access to all products and services
Forfeiture of any refund eligibility
Legal action to recover costs associated with the chargeback, including but not limited to chargeback fees, legal fees, and the full amount of the original purchase
Permanent ban from future purchases or enrollment in any of our programs

We encourage you to contact us directly at [email protected] to resolve any concerns before initiating a chargeback.

Payment Processing

Refunds are processed to the original payment method used at the time of purchase
Processing time may vary depending on your financial institution (typically 5-10 business days after refund approval)
We are not responsible for any fees charged by your financial institution related to the original purchase or refund
Currency exchange rates may affect the final refund amount if your original payment was made in a different currency

Modifications to Products & Services

We reserve the right to:

Modify, update, or discontinue any course, program, or service at any time
Update course content, structure, or delivery methods to improve quality
Change pricing for future enrollments

Existing customers will retain access to purchased materials, though the format or delivery method may be updated. No refunds will be issued due to program modifications or updates.

Affiliate & Third-Party Purchases

If you purchased any of our products or services through an affiliate, third-party platform, or reseller, their refund policy may supersede this policy. Please contact the original point of purchase for refund requests in these cases.

Contact Information

For refund requests, questions about this policy, or any concerns regarding your purchase:

Email: [email protected]
Subject Line: "Refund Request" or "Policy Question"
Response Time: We aim to respond to all inquiries within 2-3 business days

Limitation of Liability

Our programs, courses, and services are educational in nature and designed to provide information, strategies, and support for personal and professional development. Results vary based on individual effort, circumstances, and application of the material.

We make no guarantees regarding specific outcomes, income, career advancement, or personal transformation. You acknowledge that:

Individual results will vary
Success depends on your commitment and application of the principles taught
Past client results do not guarantee future outcomes
Our programs are not a substitute for professional medical, psychological, legal, or financial advice

By purchasing our products or services, you agree that we are not liable for any outcomes, results, or lack thereof resulting from your participation in our programs.

Acceptance of Terms

By completing a purchase on our website or enrolling in any of our programs, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

This policy should be read in conjunction with our Terms of Service and Privacy Policy, which are incorporated by reference.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

The "Last Updated" date at the top of this policy indicates when it was last revised.

Legal Disclaimer

This Refund Policy constitutes a legally binding agreement between you and Joyfully Transcend LLC. By making a purchase, you agree to these terms.

Governing Law: This policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Dispute Resolution: Any disputes, claims, or controversies arising from this policy or your purchase shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Travis County, Texas, or via remote/online proceedings. You agree to waive your right to a jury trial and to participate in class action lawsuits.

Frequently Asked Questions

Q: What if I'm not satisfied with the course?
A: We encourage you to thoroughly review the course curriculum, modules overview, and program description before purchase. If you are not satisfied, you must complete Module 1 in its entirety, submit all required Module 1 materials, and provide a detailed written explanation within 7 days of purchase to be eligible for a refund.

Q: Can I get a refund if I don't have time to complete the course?
A: No. The course is self-paced and designed for you to complete at your own speed. However, you must complete at least Module 1 and submit all required materials within 7 days if you wish to request a refund. Lack of time after the initial 7-day period is not grounds for a refund.

Q: Why do I need to complete Module 1 to get a refund?
A: This policy ensures that you give the program a genuine opportunity to deliver value before requesting a refund. Module 1 provides substantial insight into our methodology, teaching style, and the transformation the program offers. It also prevents abuse of our refund policy while protecting serious students who engage in good faith.

Q: What if I experience technical difficulties?
A: Please contact our support team immediately. We will work to resolve technical issues. Technical difficulties may be considered for exception if they prevent access and are reported within 48 hours.

Q: Can I transfer my enrollment to someone else instead of getting a refund?
A: Course transfers are evaluated on a case-by-case basis. Please contact us to discuss transfer options.

Q: I bought during a sale/promotion. Can I still get a refund?
A: Yes, if you meet the eligibility requirements and request within 7 days, unless the promotion was explicitly marked as "final sale" or "non-refundable."

This policy is designed to protect both our intellectual property and your investment. We are committed to your success and satisfaction while maintaining fair and sustainable business practices.